TrackIt Driver Troubleshooting
Login Issues →
If you are having trouble logging in to TrackIt, first make sure:
- Your Truck ID is correct
- Your Driver ID is correct
Low mobile coverage can also cause login problems. Check the signal bars next to the battery icon on the tablet — weak signal may prevent login. Login Errors →
Load Information Card not changing →
If the Load Information card values are not changing, this may indicate:
- A faulty sensor
- A problem with the magnets
Follow the link below to check the sensor and magnets. If a fault is found, report the issue to your Leading Hand or Plant Manager so it can be referred to the Support Team. Barrel Sensor Check →
Navigation not working
If navigation stops routing or changes to the wrong destination:
- Return to the TrackIt home screen
- Tap the Navigation card again
This will reload the route and should allow navigation to continue normally.
Sensor Link Status Lights →
The lights on the DCM / SensorLink unit are a useful way to check system health. This page shows:
- What normal, correctly functioning lights look like
- How to compare them with your current situation